Last updated 21 October 2026. ManuscriptFix is operated by QUVAE Research and Publications Pvt. Ltd., a company registered in India. “ManuscriptFix” is a product brand of that company, not a separate legal entity. Contact: hello@manuscriptfix.com.
When you upload a manuscript and a journal template, both files are written to disk on a server we operate, the formatting is performed there by our own software, and the finished document is written back to the same place.
Your documents are not sent anywhere else. They are not uploaded to our authentication provider, not sent to our payment provider, and not passed to any external service for processing. No part of their content is used to train any machine-learning model, ours or anyone else's — the system contains no training pipeline of any kind.
Who can open your files. Nobody reads your manuscript as a matter of course. If a paper fails to format or you report a problem, a small number of authorised ManuscriptFix staff may open that paper's files to investigate it. Each time, they must state a reason, and the access is recorded in an audit log that cannot be edited. Files are still deleted on the schedule below.
Your uploaded files and the formatted result are deleted automatically seven days after the job is created. This is enforced by the clock, not by usage: it applies whether the job succeeded, failed or was abandoned, and it runs on a schedule independent of anyone visiting the site.
You do not have to wait. The “Delete my files now” button on the results screen removes your uploads and the output immediately. That deletion is real — the files are erased from disk, not hidden or flagged.
During the invite-only beta you need an approved account to format a paper. For your account we store the following through Supabase, our authentication provider:
| Data | Why | Kept until |
|---|---|---|
| Email address, and your name if your sign-in provider supplies it | To identify your account and show you your papers | You delete the account |
| ORCID iD, if you choose to give one | Filled into the checks we run on your paper | You remove it, or delete the account |
| Credit balance, credits bought, and which papers you have spent credits on | To know what you have paid for, and so that downloading the same paper again does not charge you twice | You delete the account |
| A record of each formatting run: the file name, the paper's title, the date, and whether it succeeded | So you can find a paper again after the file itself has expired | You delete the account |
The run record holds the name of the file you uploaded — for
example my-thesis-draft.docx — the paper's title, the date, and whether the run succeeded. It does
not hold the document's contents.
Nothing can be bought during the beta, so no payment data is collected at present. When paid credits open, payments will be handled entirely by PayPal on pages PayPal hosts. Card and PayPal account details never reach our server and we never see them. Of a payment we record only the amount, the currency, the date, PayPal's own reference for it, and how many credits it bought. If you ask us to delete your account, that payment record is kept but is no longer linked to you — we are required to retain the financial record itself.
Our web server records ordinary access logs, which include the IP address of visitors, the pages requested and the time. These are kept for 14 days and are used for security and for diagnosing faults. Our application's own logs do not contain visitor IP addresses.
We use as few third parties as we can, and they are:
| Who | What they handle |
|---|---|
| Supabase (United States) | Sign-in, and the account records in section 2 |
| PayPal | Payments. You pay on PayPal's own pages, so your card details never reach us — we receive only the confirmation that a payment succeeded |
| Only if you choose “Continue with Google”. Google learns that you signed in to this service. | |
| Hostinger | Operates the server our software runs on |
There is no third-party analytics service, no advertising pixel, no session recording and no third-party tracking on this site. Our own analytics run on our own server, and only if you accept them (see Cookies). We do not sell or share personal data.
Note that Supabase is hosted in the United States, so your account details — not your manuscript — are stored there.
We say that files are encrypted in transit, and we do not claim they are encrypted at rest, because at present they are not. We would rather state that plainly than imply otherwise.
Essential cookies keep you signed in and keep the site secure. They are always on.
Analytics cookies (and similar browser storage) are used only if you choose “Accept all cookies”. They hold a random ID so we can see which pages are used, where visitors come from (for example a search engine or a shared link) and which features help, so we can improve ManuscriptFix. This information is kept on our own servers and is not shared with or sold to anyone. We don’t store your IP address; we record only your country. Nothing you type, paste or upload is ever included.
Advertising cookies: we don’t use any.
Your choice: if you choose “Essential cookies only”, no ID is saved. To change your choice, clear this site’s data in your browser and choose again.
Where we have taken payment, the payment record itself is kept for tax and accounting purposes, with your identity removed: the amount and date remain, you do not.
Questions about privacy, or any request above, to hello@manuscriptfix.com. We aim to answer within seven days.
If this notice changes we will update the date at the top, and material changes will be announced on the site.